This Privacy Policy applies to the corporate website of Acıbadem Healthcare Group. It explains, in plain language, what personal data we collect through this website and why we use it. It also covers how long we keep it, who we share it with, and the rights you have. It does not cover data processed during medical treatment or other services provided by our group companies, which are subject to their own notices.
Who Is Responsible for Your Data
Acıbadem Sağlık Hizmetleri ve Ticaret A.Ş. acts as the data controller for personal data processed through this website. Our registered address is Kayışdağı Cad. No:32, Ataşehir, 34752 İstanbul, Türkiye. Contact details for privacy requests are available on our Contact page.
Information We Collect
- Contact details you provide through the enquiry form on our home page: name, email address, telephone number and the organization you represent.
- The area of interest you select and the content of the message you send us.
- Technical and usage data collected through cookies and server logs, such as IP address, device and browser type, and the pages you view.
We do not collect health data through this website, and we do not ask for it.
Why We Use Your Data
- To respond to your enquiry and direct it to the relevant group company. Basis: the steps taken at your request.
- To keep the website secure and available. Basis: our legitimate interest.
- To measure how the site is used. Basis: your consent for analytics cookies.
- To meet legal obligations where the law requires us to keep or disclose certain information.
Cookies
Our website uses cookies. Non-essential cookies, such as analytics, run only after you agree through our cookie banner. For details, see our Cookie Policy. You can change your choice at any time from the cookie settings in the footer.
How We Share Your Information
We share your enquiry with the group company best placed to answer it. We also share it with trusted providers who help us operate this website, on a need-to-know basis and under confidentiality obligations. We may disclose information where required by law or a competent authority. We do not sell your personal data.
International Transfers
Analytics data is processed by Google LLC, which may store and process it outside Türkiye. Where we transfer data abroad, we apply appropriate safeguards and rely on your consent for analytics.
How Long We Keep Your Data
Enquiries are kept for up to two years after our last communication with you. Analytics data is kept for fourteen months. Where legislation requires a longer period, that period applies. After that, data is deleted or anonymised.
Your Rights
Subject to applicable law, you may:
- access your data;
- have it corrected or completed;
- request its deletion or restriction;
- object to certain processing;
- receive your data in a portable format;
- withdraw consent at any time, without affecting processing already carried out.
You may also lodge a complaint with the competent data protection authority. In Türkiye this is the Personal Data Protection Board.
To exercise these rights, write to us using the details on our Contact page. Please identify yourself clearly so we can respond to the correct person. Our notice under Turkish law is published as the KVKK Information Notice.
Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure. We require the providers who process data on our behalf to do the same.
Third-Party Websites
This policy does not apply to websites operated by third parties that may be linked from our site, including the websites of our group companies. We recommend reading their privacy statements before using them.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always shown on this page, with the date of the latest update above.
Contact
For any privacy question, or to exercise your rights, reach us through our Contact page.